Privacy Policy

This Privacy Notice for Tievo ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you visit our website at https://gettievo.com, or engage with us in other related ways, including any marketing or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@gettievo.com.

Summary of key points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We may process financial data when necessary, with your consent or as otherwise permitted by applicable law. Do we collect any information from third parties? We do not collect any information from third parties. How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. In what situations and with which parties do we share personal information? We may share information in specific situations and with specific categories of third parties. How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. How do you exercise your rights? The easiest way is by contacting us at privacy@gettievo.com.

1. What information do we collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include the following:

• email addresses
• uploaded files and their content
• company name

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process financial data contained in the ledgers and supplier statements you upload for reconciliation.

Payment Data. When you make a payment, it is handled by Stripe. We do not collect or store your card details. You may find Stripe's privacy notice at https://stripe.com/privacy.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files, such as your IP address, device information, browser type, settings, and information about your activity in the Services.

2. How do we process your information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, including:

• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries and offer support to users.
• To send administrative information to you.
• To fulfill and manage your orders and payments made through the Services.
• To request feedback and to contact you about your use of our Services.
• To protect our Services, including fraud monitoring and prevention.
• To identify usage trends so we can improve our Services.
• To save or protect an individual's vital interest, such as to prevent harm.

3. What legal bases do we rely on to process your information?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law.

If you are located in the EU or UK, the General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. We may rely on the following: Consent, Performance of a Contract, Legitimate Interests, Legal Obligations, and Vital Interests.

In particular, we may rely on our legitimate interests to: analyze how our Services are used so we can improve them; diagnose problems and/or prevent fraudulent activities; and understand how our users use our products and services so we can improve user experience.

If you are located in Canada, we may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, for example for investigations and fraud detection and prevention, for business transactions provided certain conditions are met, or if disclosure is required to comply with a subpoena, warrant, or court order.

4. When and with whom do we share your personal information?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. They cannot do anything with your personal information unless we have instructed them to do it, and they will not share it with any organization apart from us. The categories of third parties we may share personal information with are as follows:

• AI Platforms
• Data Storage Service Providers
• Payment Processors
• Data Analytics Services
• Communication & Collaboration Tools
• Website Hosting Service Providers

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Do we use cookies and other tracking technologies?

In Short: We use a single functional cookie and cookieless analytics. We do not use tracking for advertising.

We use one functional cookie that remembers your display currency (CAD or USD) so prices show correctly. We also use privacy-friendly, cookieless analytics to understand how our Services are used so we can improve them. We do not use tracking technologies for advertising, and we do not sell or share your personal information for targeted advertising.

6. Do we offer artificial intelligence-based products?

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer tools powered by artificial intelligence (collectively, "AI Products"). We provide these AI Products through a third-party service provider, Anthropic. Your input, output, and personal information may be shared with and processed by this provider to enable your use of our AI Products. Our AI Products are designed for text analysis and image analysis, used to read and structure the data contained in the files you provide. All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreements with third parties.

7. Is your information transferred internationally?

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in Canada and the United States. Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us and by the third parties with whom we may share your personal information, including facilities in Canada, the United States, and other countries. If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.

European Commission's Standard Contractual Clauses: We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between us and our third-party providers. Our Standard Contractual Clauses can be provided upon request.

8. How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

No purpose in this notice will require us keeping your personal information for longer than 30 days. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. How do we keep your information safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. Uploaded files are stored in a private, non-public location with restricted access. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.

10. Do we collect information from minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@gettievo.com.

11. What are your privacy rights?

In Short: Depending on your state or region of residence, you have rights that allow you greater access to and control over your personal information.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict the processing of your personal information, (iv) if applicable, to data portability, and (v) not to be subject to automated decision-making. You can make such a request by contacting us at privacy@gettievo.com, or online at https://gettievo.com/#contact. We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the UK and are unhappy with how we have handled your personal information, you can make a complaint to us, and you also have the right to complain to the Information Commissioner's Office (ico.org.uk/make-a-complaint). If you are located in the EEA, you have the right to complain to your Member State data protection authority.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us at privacy@gettievo.com. However, this will not affect the lawfulness of the processing before its withdrawal.

12. Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

13. Do United States residents have specific privacy rights?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have specific rights regarding access to and use of your personal information.

We have collected the following categories of personal information in the past twelve (12) months: identifiers (such as email address and account name); personal information as defined in the California Customer Records statute (such as name, contact information, and financial information); commercial information (such as transaction and payment information); internet or other similar network activity; and sensitive personal information (financial information). We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed sensitive personal information (financial information) to our service providers for a business purpose.

We retain each of these categories for 30 days. Your rights under certain US state data protection laws include:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling (we do not engage in any of these)

To exercise these rights, you can contact us by emailing us at privacy@gettievo.com, by emailing us at support@gettievo.com, or online at https://gettievo.com/#contact. Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at privacy@gettievo.com.

14. Do we make updates to this notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

15. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at privacy@gettievo.com or contact us by post at:

Tievo
Sherbrooke, Quebec
Canada

16. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please email us at privacy@gettievo.com.